Cancellation And Refund Policy

Cancellation Policy
If you cancel your order(s) 3 days before the booking date, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at kilimgolangkawi@gmail.com. Once the cancellation request is received, a full refund will be initiated. Full refund will be provided if canceled by us due to unforeseen weather circumstances. Your safety & comfort is our priority.

Refund Policy
Your full refund will be issued once we have received your cancellation requested that has been submitted to our email at kilimgolangkawi@gmail.com. The method of refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days. Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit refunds

Change In Booking Date
If you have any request for change of booking date, please email us at kilimgolangkawi@gmail.com within 36 hours upon your booking submission. The change in booking date is only accepted within 3 days of the original booking date